The **LIve Hindi Call Center Conversations** dataset provides **2,800 hours of real and consented audio data**, capturing live call center interactions across multiple high-value domains, including e-commerce, sales, banking, insurance, and medical. Available in Hindi, this dataset includes valuable metadata and is ideal for training AI models customer service and multilingual solutions.

![149_Live Hindi Call Center Conversations.jpg](https://prdstrapimediastorage.blob.core.windows.net/prdstrapimediastorage/assets/149_Live_Hindi_Call_Center_Conversations_866f827625.jpg)


Type

Amount

Field

Region

## Leverage this dataset to: 

- **Customer Service Automation:** Enhance your AI-powered call center systems by training models that automatically route calls, respond to queries, and generate real-time insights based on customer interactions.

## This dataset is ideal for:

**Speech Analytics and Call Monitoring:** Train AI models to analyze call center conversations for sentiment analysis, issue resolution, and performance tracking, enabling better agent training and performance management.

**Enhanced ASR and Speaker ID Training:** Commission transcription and speaker diarization services to improve ASR models and speaker identification accuracy, resulting in more precise text outputs and better speaker differentiation in real-world call center environments.

## Technical Specifications

 - **Type:** Audio
 - **Language:** Hindi 
 - **Quantity:** 2,800 hours  
 - **Domain**: Diverse Customer Services 
 - **Data Type:** Live
 - **File Format:** WAV 
 - **Sample Rate:** 8 kHz  
 - **Bit Rate:** 16 bit
 - **Metadata:** audio file name, domain/category, gender(csr), gender(client), accent, call inbound/call outbound
 - **Transcription and Speaker Diarization:** Available as an added service.

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### License Information

This dataset is covered by our standard [Data license agreement](https://defined.ai/data-licence-agreement). The license agreement is perpetual and allows for the commercialization of all models built on the data.
